Exchanges, Returns & Refunds
Exchange & Returns
We want you to be completely satisfied with your purchase. Learn about our hassle-free return and exchange policy below.
Returns Policy
Refund or exchange requests must be made within 14 days of receiving your order.
The return process usually takes 3–5 business days after we receive and approve the item.
Refund Process
Once your returned item is received and approved, your refund will be processed within 3–5 business days via Instapay or bank transfer, regardless of how you originally paid.
Note: Return courier fees are covered by the customer unless the item has a manufacturing defect.
Non-Returnable Items
- Items that are worn, washed, or damaged after delivery.
- Items without original tags or packaging.
- Custom or personalized orders.
- Items bought during final clearance sales (unless defective).
Need Help?
You can reach us via WhatsApp or email at zoonikid@gmail.com and we’ll be happy to assist you with your return or exchange.
How to Request a Return or Exchange
Send us a message via WhatsApp, Instagram, or email with your order details.
Share your order number and the reason for your return or exchange.
Our courier will handle pickup and delivery and keep you updated.
